On April 9th, the Sea Garden Hotel launched a special training program for employees on "appearance, courtesy, and etiquette". Intended to improve hotel service quality and enhance customer experience through star rated service standards.
During the training, Lu Li, Executive Director of the Sea Garden Hotel, combined daily service content and characteristics, starting from image shaping, standing and sitting posture training, meeting etiquette, smiling etiquette, language etiquette, and other aspects, gave detailed explanations through vivid examples, teaching assistant demonstrations, and all staff practical operations. The training model that combines "teaching", "learning", and "operation" not only enhances the theoretical knowledge of service etiquette, but also standardizes the details and standards of daily service by encouraging employees to learn, compare, help, and promote each other.
The implementation of this training activity is of great significance for the improvement of hotel service quality. In the future, the hotel will continue to carry out various special service training, continuously strengthen the service awareness of employees, internalize and externalize the requirements of standardized service, civilized service, and star rated service, effectively promote the construction of hotel star rated standards, and create a higher, better, and better service brand and service quality.
